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Contact council

Find out how to contact council online, by telephone, mail, email or in person.

The customer contact counters at 77 Bulcock Street Caloundra will close at 4:30pm on Wednesday 2 April 2025.

Our staff will be available at the Caloundra Library to assist you with cashless services matters during this period.

We aim to reopen at Bulcock Street on Monday 7 April 2025.

In the meantime, you can reach us through the following methods:
- Phone (07) 5475 7272 (24 hours a day 7 days a week)
- Email customer.service@sunshinecoast.qld.gov.au
- Online Requests for services via an online form
- SMS (business hours only)
- Web callback (business hours only)

Sunshine Coast App

Download the Sunshine Coast App which provides one touch access to a diverse range of council services direct from your smartphone. For more information, visit the Sunshine Coast App page.

Using external apps to contact council

Council only accepts incoming messages via its approved channels. We do not subscribe to third party services or apps to relay any information. This includes requests for a service, or attachments such as images.

Approved channels are email, mail, telephone, in person at a customer service counter or via an online form on a council website.

Customer Charter

Council is committed to responding and resolving your requests efficiently, promptly and professionally. This commitment is outlined in the Customer Charter (PDF, 4.3MB).

How can we help you?

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