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General Enquiries

For general council inquiries, please see Council Contact page.

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Contact council

Find out how to contact council online, by telephone, mail, email or in person.

Office closures - Friday 25 April 2025.

Customer contact counters and reception desks in Caloundra, Maroochydore and Nambour will close at 4.30pm on Thursday 24 April 2025. We will reopen on Monday 28 April 2025.

For urgent matters, you can contact us on (07) 5475 7272 (24 hours a day 7 days per a week).

Bin collections will occur as usual on public holidays. If your collection day falls on a public holiday, place your bin in at its usual collection point by 6am.

There are many convenient ways to contact council.

Online
- Requests for services via an online form
- Sunshine Coast app your go-to tool to access Council services
- Web callback (business hours only)

Email
- Report an issue or request a service via customer.service@sunshinecoast.qld.gov.au
- All other enquiries, email mail@sunshinecoast.qld.gov.au

Phone
- (07) 5475 7272 (24 hours a day 7 days a week)
- SMS (business hours only)

In person at one of our service centres (business hours only).

Sunshine Coast App

Download the Sunshine Coast App which provides one touch access to a diverse range of council services direct from your smartphone. For more information, visit the Sunshine Coast App page.

Using external apps to contact council

Council only accepts incoming messages via its approved channels. We do not subscribe to third party services or apps to relay any information. This includes requests for a service, or attachments such as images.

Approved channels are email, mail, telephone, in person at a customer service counter or via an online form on a council website.

Customer Charter

Council is committed to responding and resolving your requests efficiently, promptly and professionally. This commitment is outlined in the Customer Charter (PDF, 4.3MB).

How can we help you?

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