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Contact council

Find out how to contact council online, by telephone, mail, email or in person.

There are many convenient ways to contact council.

Online
- Requests for services via an online form
- Sunshine Coast app your go-to tool to access Council services
- Web callback (business hours only).

Email
- Report an issue or a request a service via customer.service@sunshinecoast.qld.gov.au
- All other enquiries, email mail@sunshinecoast.qld.gov.au

Phone
- (07) 5475 7272 (24 hours a day 7 days a week)
- SMS (business hours only)

In person at one of our service centres (business hours only).

Sunshine Coast App

Download the Sunshine Coast App which provides one touch access to a diverse range of council services direct from your smartphone. For more information, visit the Sunshine Coast App page.

Using external apps to contact council

Council only accepts incoming messages via its approved channels. We do not subscribe to third party services or apps to relay any information. This includes requests for a service, or attachments such as images.

Approved channels are email, mail, telephone, in person at a customer service counter or via an online form on a council website.

Customer Charter

Council is committed to responding and resolving your requests efficiently, promptly and professionally. This commitment is outlined in the Customer Charter (PDF, 4.3MB).

How can we help you?

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