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General Enquiries

For general council inquiries, please see Council Contact page.

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Contact council

Find out how to contact council online, by telephone, mail, email or in person.

Customer service counters and reception desks in Caloundra, Maroochydore and Nambour will close at 2.00pm on Wednesday 24 December 2025.

On 29, 30 and 31 December and 2 January, you can contact us by:

For those needing to visit Council, the Caloundra office will open on 29, 30 and 31 December. On 31 December, the Caloundra office will close at 2.00pm and will reopen on Friday 2 January 2026.

Maroochydore and Nambour offices will reopen on Monday 5 January 2026.

Waste and recycling collections will run as normal, even on public holidays. On Christmas Day, collections start at 5.00am. If your bin collection falls on Christmas Day, please leave your bin in its usual collection point the night before.

We are currently experiencing high demand across all contact channels.

We acknowledge that response times may be longer than usual and we thank you for your patience. We appreciate your understanding as our teams work hard to assist everyone as quickly as possible.

There are many convenient ways to contact council.

Online
- Requests for services via an online form
- Sunshine Coast app your go-to tool to access Council services
- Web callback (business hours only)

Email
- Report an issue or request a service via customer.service@sunshinecoast.qld.gov.au
- All other enquiries, email mail@sunshinecoast.qld.gov.au

Phone
- (07) 5475 7272 (24 hours a day 7 days a week)
- SMS (business hours only)
- National Relay Service and Translating and Interpreting Service

In person at one of our service centres (business hours only).

Sunshine Coast App

Download the Sunshine Coast App which provides one touch access to a diverse range of council services direct from your smartphone. For more information, visit the Sunshine Coast App page.

Using external apps to contact council

Council only accepts incoming messages via its approved channels. We do not subscribe to third party services or apps to relay any information. This includes requests for a service, or attachments such as images.

Approved channels are email, mail, telephone, in person at a customer service counter or via an online form on a council website.

Customer Charter

Council is committed to responding and resolving your requests efficiently, promptly and professionally. This commitment is outlined in the Customer Charter (PDF, 4.3MB).

How we can help you

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