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Website accessibility

View our accessibility guidelines and help.

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Council is committed to ensuring that all content on its websites is accessible to everyone. This includes people who:

  • use assistive technologies to view content
  • have slow internet connections
  • live in rural and regional areas
  • use hand-held devices and mobile phones.

Council regularly reviews its websites to ensure it adheres to the AA standards defined in the W3C's web content accessibility guidelines version 2.0.

Help accessing website content

If you have trouble accessing any content on council's websites, please contact council. Customer service officers can help you in a number of ways, including:

  • reading relevant parts of the website for you
  • sending you content in a format that you are able to access on your computer
  • sending you a hard copy of content.

Note: Some browser extensions can stop content loading on webpages. Ad Blocker on Google Chrome may need to be disabled for content to display as intended.

Language translations

You can use Google Chrome to translate webpages into another language. Follow these steps to activate this function:

  • On your computer, open Chrome
  • At the top right, click More Settings
  • At the bottom, click Advanced
  • Under "Languages," click Language
  • Check or uncheck "Offer to translate pages that aren't in a language you read."

Document accessibility

Council endeavours to ensure that non-accessible PDF documents are also available in Word or HTML format.

Some pages contain files that are in PDF format only. To view PDF documents you will need to download Adobe PDF Reader.

If you would like to receive a copy of any of these documents in another format, please contact council.

Changing font size

Did you know that most current browsers have the ability to increase and decrease font size simply by using CTRL and + key or CTRL and scroll on your mouse.

Privacy

Council will use any personal information provided for the intended purpose only and for remaining in contact with you.

Council is authorised to collect this information in accordance with the Local Government Act 2009 and other local government acts. Your personal information is only accessed by persons authorised to do so. Your personal information is dealt with in accordance with council’s privacy policy.