Signing up

• Go to MyCouncil’s homepage at https://mycouncil.sunshinecoast.qld.gov.au/
• Select sign up free
• Select either Email or Facebook via f Connect
  • Email – you will receive a verification code via the email nominated. Once you enter the verification code, select Verify code, complete the remainder of the form (including password) and select Create.

Note: If you can’t see your verification email, check in your spam/junk folder. If you don’t receive it, select the Send new code option.

• Facebook – login using your Facebook account details and select Continue.

You can personalise your dashboard by further verifying with your:

• Rate notice reference number for your property information
• Animal tag or animal number for your dog and/or cat details
• Customer reference number for your existing and history service requests
• Council’s application reference number for your existing and history lodgements.

Extra verification is needed to view and access other services, including:

• Acting on behalf of a business, trustee or personal representative
• Submit applications for:
  • development, plumbing and concurrence agency response
  • private building certification (only available on a business dashboard)
• Book and update plumbing inspections, and
• Submit backflow test reports.

If you are unable to verify, you can Report a Data Issue and one of council's officers will be in contact to assist.

Guest users; without logging in, can:

• Make payments for rates, infringements, licences, permits, applications, animals and debtor accounts
• View basic property information in the area
• Change your rate notice delivery method.

Refer to how to make a payment or lodge a request without signing up fact sheet (PDF, 682KB) for more information.

Unverified registered users; once logged in, can:

• Make payments for rates, infringements, licences, permits, applications, animals and debtor accounts
• Submit and track a customer service request
• Check your bin day, and
• Link to a business dashboard.

Verified registered users; once logged in, can:

• Perform the same actions as a registered unverified user
• Update personal phone number and email

Note: change of address online form to be used for address updates

• Add, view and edit an animal registration
• Submit the following applications for:
  • certificate and searches for property information
  • plan assessment for mobile or fixed food licence
  • beach access
  • commercial land use – low impact
  • community land use non-commercial – street stall or roadside stall, footpath trading, memorial, movable advertising signs, street performance
  • parking permits
  • temporary events for community and private land and variable message signs
  • development advice services.

It is possible during your interactions with council over time, you may have several name records in our system. If you have details for what is missing; like a reference number, you can try further verifying using these details.

If you are unable to further verify, you can Report a Data Issue and one of council's officers will be in contact to assist to amalgamate your records.

Yes. If you are employed by or own a business, you can add a business dashboard using the one login. This won’t affect using your personal dashboard for your everyday interactions with council.

Alternatively, you can set up a separate account with different emails. One for your personal needs and one for your professional needs.

Refer to the business access FAQs for more information on how to act on behalf of your company.

No. To keep information private, a person must register with an individual email address.

If you signed up to MyCouncil before 5 June 2017 and haven't logged in since, you need to register and verify again. You can use the same email and password.

Yes. Once you are signed in:

• Select My Account from the Quick Links menu
• Select Login Email
• Enter your new email address
• Click Submit.

• Select My Account from the Quick Links menu
• Select Disable Account
• Select Yes under the confirmation message.