Request a service

Once you are signed in as a registered user:

• + Make a new service request, which is located on the Service Requests tile
• Select the relevant request type from the menu:
  • general service request
  • road surface repair
  • tree pruning
  • residential bins.
• Complete the form with related details and attach a document where applicable
• Click Submit.

For urgent or hazardous situations, it is recommended to telephone (07) 5475 7272 to attend to the issue quicker.

Yes. 

Alternatively, you can use the online support form. Note: these are not viewable in My Requests once you log in.

For urgent or hazardous situations, it is recommended to phone (07) 5475 7272 to attend to the issue quicker.

Yes. The same options are available on a business dashboard.

Refer to the business access FAQs for more information on how to act on behalf of your company.

Once you are signed in as a registered user:

• Select + Add your existing service request to your dashboard, which is located on the Service Requests tile
• Enter a valid customer request reference number from a previously submitted request in the Reference number field
• Enter your Date of Birth
• Click Verify
• Update any other personal information; if applicable, and click Confirm.

Provided you have used an existing number, you will gain access to your request/s.

If you are unable to verify, you can Report a Data Issue and one of council's officers will be in contact to assist.

Once verified:

• Select View your requests, which is located on the Service Requests tile
• My Requests will display with basic information, including the status.

Yes. Provided you have a valid reference number and your details are the same, you can follow the steps outlined in how do I view my requests to add an existing service request.

• Select Access MyCouncil Services, which is located on the Other Online Services tile
• Select Report a Data Issue from the Customer Requests menu on the left hand side of your screen
• Select what the issue/error relates to
• Complete the form with related details about the issue/error
• Attach a document where applicable. For example: if you have a screen shot of the error message
• Click Submit.

You can also use Report a Data Issue to request access to more functions or amalgamate your records if you are unable to verify.

If you can’t access MyCouncil, you can complete the online support form. A council officer will get back to you within 3 working days.

No. If an application is received through a service request, it is returned unprocessed. You will be advised to resubmit once the applicable access is granted.