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MyCouncil support

For assistance with MyCouncil online services.

Level Up Business Support Program

Council’s online self-service system is called MyCouncil. It allows you to quickly complete tasks at your convenience. You can use MyCouncil as a guest to complete common tasks, or register to access more services. Businesses can also register to access business services. Your information is only viewable by you.

The following information provides an overview of MyCouncil and the services available to you as a registered user or guest. You can also refer to the:

Access MyCouncil as any one of the following:

Registered user (individual)

Registered user (individual)

Registered users can access all guest user services, plus many more services. When you log in, it will open My Dashboard, which allows you to:

  • edit your profile from the My Profile tab (to edit your address, notify council)
  • open online services to:
    • opt to receive rates notice by email or mail
    • view your information, including your property and land, your council accounts and service requests
    • view your rates balance (under My Properties)
    • pay for multiple items at once by adding them to your shopping cart
    • request a service and track the request
    • make payments (rates, animal registrations and renewals, applications, infringements and debtor accounts)
    • register animals and view and edit their details, pay registration and renewals
    • make a property enquiry/s
    • submit applications, including property searches.

Note: When registering, you have the option to provide a valid reference number. If you opt not to do this, you will not be able to view your information. You can use any of the following reference numbers:

  • rate notice BPAY number
  • animal registration account ID
  • animal tag number
  • application or licence renewal number
  • debtor account number.

Registered business

Registered business

MyCouncil allows users to access services on behalf of a business. Registered users (individuals) can request business access. Allow 1 to 3 days for business access to be added to your account.

You need to upload a letter of authorisation to act on behalf of the business. The maximum upload size is 2MB. Only the following file types can be uploaded: PDF, DOC, DOCX, PNG, JPEG. The letter of authorisation must:

  • be on business letterhead
  • include the date
  • include the statement 'is authorised to act on behalf of'
  • be signed by the authorising principal (e.g. director, owner, office bearer).
  • include the full name of the authorising principal.

On behalf of the business, users with full access can:

  • make payments
  • request a service and track the request
  • receive rates notice by email
  • view information about property owned by the business
  • submit plumbing applications
  • view applications
  • submit property searches.

Basic access allows a business representative to lodge applications and make payments only.

Guest user

Guest user

Without registering or logging in, a guest user can:

  • view basic information on properties within the area
  • pay your accounts using a credit card (for example rates, debtors, licences)
  • submit a service request
  • change your rate notice delivery method

Log on to MyCouncil as a guest user.